Phone Outage

To our valued customers,

Tax-Air is currently experiencing a phone outage that is affecting our call center. As of right now we are do not have an estimate of when the issue will be resolved.

Please reach out to dispatch@taxair.com for assistance w/ your shipments or to place a new pickup.

Thank you for your understanding,

Tax-Air

Coronavirus (COVID-19) Update

To our valued customers,

Effective immediately, Tax-Air is implementing the following safety procedures.

• Drivers have been issued hand sanitizer and will sanitize all equipment and their hands after each stop.
• Drivers will no longer be requesting handwritten POD signatures on Delivery Receipts. Drivers will enter the POD signature on their mobile device only.
• Freight being picked up at one of our facilities will no longer require a signature by the carrier. Our employee will sign the delivery receipt on behalf of the carrier upon pickup.
• All inside deliveries have been suspended until further notice.

If you have any questions, please contact your Business Development Manager or our Customer Experience Team @ 800-242-6565.

Thank you,

Tax-Air

Coronavirus (COVID-19) Update

To our valued customers,

In light of the current concerns around the coronavirus outbreak, we would like to provide some insight into the precautions we have in place to address potential situations such as this in order to maintain our service levels.

Thus far, while inbound overseas shipments have declined, we have not seen any significant disruption within the domestic shipping patterns. Tax-Air has a Business Continuity Plan that has long been in place to guide our operations in the event we experience an a-typical business interruption.  This plan is designed to help us ensure we maintain our high service levels for our customers, despite any signification business changes.

In addition, we have implemented some short-term precautions to help raise awareness and protect our employees from illness:

1. We are actively monitoring the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local public health departments for recommendations and best practices.
2. We have limited travel for our employees unless it is critical to business needs.
3. We have limited the size of internal meetings and require remote access to be provided to all participants.
4. We have worked with building management in all of our facilities to increase cleaning and disinfection activities.

We will continue to monitor the development of this situation. Rest assured we continue to maintain best practices to control the potential outbreak of illness for our employees and guests visiting our facilities, as we do at all times of the year.

Phone Outage **Resolved**

To our valued customers,

******Note******
As of 10:45 AM our phone system is operating @ 100%!

Tax-Air is currently experiencing a phone outage that appears to be affecting a large portion of the county. As of right now we are do not have an estimate of when the issue will be resolved.

Please reach out to dispatch@taxair.com for assistance w/ your shipments or to place a new pickup.

Thank you for your understanding,

Tax-Air

Email Disruption

To our valued customers,

Today we experienced an email outage between 3:30 PM and 6:00 PM. The issue has been resolved and emails are flowing as they should. If you received any bounce-back emails during this period, please resend the messages. We apologize for any inconvenience this may have caused.

Thank you,

Tax Airfreight, Inc.

Holiday Schedule 2019

In observance of the Christmas Holiday, Tax Airfreight will operate a skeleton crew for the local areas only with advanced arrangements on Tuesday, 12/24/19. We will be closed on Wednesday, 12/25/19. All normal operations will resume on Thursday 12/26/19.

In observance of the New Year's Holiday, Tax Airfreight will provide service on Tuesday, 12/31/19, to those customers who have previously advised us that they are open. All normal operations will resume on Thursday, 1/2/20.

The Tax Airfreight team wishes you a safe and happy holiday season!

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Care at 800-242-6565.

Tax-Air is committed to providing first class service along with a safe environment for our employees.

Service Bulletin

To Our Valued Customers,

In observance of Thanksgiving Day, Tax Airfreight Inc. will be closed Thursday, 11/28/19.  We will operate a skeleton crew for local areas only with advance arrangements on Friday, 11/29/19. Please have a safe and happy holiday!

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Care at 800-242-6565.

Tax-Air is committed to providing first class service along with a safe environment for our employees.