Wednesday, June 14, 2017

Service Alert

June 14,2017

Dear Tax Air Customer,
We are experiencing phone and fax issues with our 800-242-6565 and 888-304-5134 numbers.
At this time we request that you please email dispatch@taxair.com for all communication purposes.
We are working on the issue and apologize for the inconvenience.
We will send an update as soon as our the problem has been corrected.
Thank you,
Tax Airfreight Inc

Thursday, January 26, 2017

O'Hare (ORD) Airport Area Lockout Schedule

January 24, 2017

Dear Valued Customer,

Effective Monday, January 30, 2017 the following changes will be implemented to our standard O'Hare (ORD) Airport Area lockout schedule:

  • Monday through Friday: Documents must be received by 14:00 (CST)
  • Freight must be ready by 15:00 (CST) with a 2 hour window

If you have any questions regarding these changes please contact your Business Development Manager or our Customer Care department at 800-242-6565.

Thank you for your continued business and cooperation.

Tuesday, January 17, 2017

Service Alert

January 17,2017

To our Valued Customers,

Due to severe winter weather and hazardous road conditions the following services have been impacted.


  • Minneapolis (MSP)Line haul service - Inbound and Outbound


We apologize for any inconvenience and appreciate your patience as we manage through these conditions. Tax-Air is committed to the safety of our employees.

If you have any questions about a shipment, please contact your local terminal, Business Development Manager or Corporate Customer Care at 800-242-6565 option 2.

Thursday, December 29, 2016

IL Toll Update

12-28-16

Due to the Illinois Tollway Truck Toll increases of 60% from 2015 through 2017, effective January 1st, 2017, Tax Airfreight, Inc. will be increasing the Illinois toll charge fee to $3.25.

If you have any further questions, please contact your Business Development Manager.

As always, we appreciate your business and wish you a prosperous New Year!



Per the Illinois Toll Authority:

The Illinois Tollway reminds commercial truck drivers that rates for trucks and trailers will increase beginning on January 1, 2015 through January 1, 2017. Beginning in January 1,  2018, increases for trucks and trailers will be linked to the Consumer Price Index.

A multi-year increase in truck and trailer toll rates is helping to maintain the Tollway system and finance the Tollway’s 15-year, $12 billion capital program, Move Illinois: The Illinois Tollway Driving the Future.

Approved by the Illinois Tollway’s Board of Directors in 2008, the new toll rate implementation for trucks and trailers began in January 1, 2015, and is being phased in to give commercial truckers time to prepare for the new toll rate schedule.

The Move Illinois Program, which was approved by the Tollway Board in 2011, is ensuring that the agency’s 286-mile system of toll roads are well-maintained and is providing new and improved roadways.

Tuesday, December 20, 2016

ORD Delays

Dear Valued Customer,

Due to excessive wait times and numerous long lines at O’Hare airport, we are experiencing service delays.

Currently our drivers are waiting 4 or more hours in line to recover shipments and because of our D.O.T. mandated Driver Hours of Service requirements, Tax-Air may be forced to release our drivers from these facilities to maintain our compliance and on-time service schedules.

Please help to assist with the following to help ensure we can recover your freight in the committed time frame;

  • Prior to dispatching Tax-Air, we request that you contact the airline or airline facility and verify that the freight is available for pickup. 
  • The shipment must be cleared, all paperwork complete and accurate, and all fees paid prior to us being dispatched for the pickup.
  • Please dispatch all airline pickups to Tax-Air via email at dispatch@taxair.com or fax to 888-304-5134. 
  • All checks should be sent directly to the airlines.
  • Contact your airline to see if it is possible to arrange for dedicated doors or adhered-to appointment times for Tax- Air.


In the event that we cannot recover your freight, we will update your shipment information on our website as well as attempt to notify your office. Please make sure that we have your weekend and after hours contact information notated on your paperwork.

We are expecting these delays to continue into January of 2017 and will keep you informed on any new developments.

Thank you for your continued business and cooperation as we navigate through these ORD challenges. If you have any further questions regarding these issues, please contact your Business Development Manager.

Monday, December 19, 2016

2016 Christmas and New Years Operating Schedule

Please see our Holiday service schedule below.

Christmas Schedule
Friday December 23, 2016 - O’HARE Airport and Ocean Warehouse pick up and deliveries only
Saturday December 24,2016- Closed
Sunday  December 25,2016 -Closed
Monday December 26, 2016- Closed
Tuesday December 27,2016- normal operating hours

New Year Schedule
Friday December 30,2016-  O’HARE Airport and Ocean Warehouse pick up and deliveries only
Saturday December 31,2016- Closed
Sunday January 1,2017- Closed
Monday January 2,2017- Closed
Tuesday January 3.2017- normal operating hours

If you have any questions regarding the holiday schedule, please contact our Customer Care department or your Business Development Manager. For urgent requests please call 800-242-6565.

We thank you for your continued business and wish you and your family both a safe and happy holiday season!